Those of you who’ve been around me for while know full well I’m all about instant gratification. Surely that comes partly from the genes I got dealt, and partly from growing up and living in the USA all my life, especially in NYC.  To me, customer service is a real-time deal. So you won’t be surprised to hear that I love it when a site has an instant chat feature on it. Being able to reach a human being instantly as opposed to sifting through endless web pages to get at a simple piece of information is something I simply can’t resist.

Because of this, we decided to try it out on our own website at Marvin. So I got our friends at Netinfluence to integrate Meebo with our main site page. As usual, they whipped that out in about 15 minutes – I did have time to finish an iced tea – So when you hit the website, if you feel the need to talk to a live person,you can click the chat button on the bottom right and get connected pronto. Why would you want to do that? Perhaps you have a product question. Maybe an inquiry about an order or an availability question. Even a question about a vintage Marvin piece. Better yet, you might have a suggestion on how we can improve something? Or maybe you’re just lonely and want to chat with yours truly about horology in general

Now, given our worldwide reach, the numerous time zones involved, and our limited resources, we won’t be able to initially staff this live chat 24/7. If the program turns out to be effective (and popular) we’ll see about kicking it up a notch. Right now, when someone is available, the chat feature will connect you. When no one’s around, it will say so, but you can always leave a message on Meebo or email us at chat@marvinwatches.com

That’s about it folks. Give it a shot. Reach out and touch us (sorry AT&T for lifting your mantra) and let us know what you think.